Spending hours at a brick-and-click retailer’s “big sale” offered some important reminders about retail customer experiences. These reminders — like showrooming, price, easily offended folks and customer relationships — make good lessons for online sellers.I have a confession. I don’t often write articles in the first person, preferring, generally, to keep myself separate from my journalism. But since I am going to describe some of my own experiences from the past few days, it seemed
...
...